Terms of Service

By accessing or using the KasaStay website or mobile applications ("Platform"), you agree to these Terms of Service ("Terms") and our Privacy Policy.

If you do not agree to these Terms, you must not use the Platform.

KasaStay reserves the right to modify these Terms at any time. Updated Terms will be effective upon publication on the Platform. Continued use of the Platform after changes constitutes acceptance of the revised Terms.

KasaStay is a digital marketplace platform that connects property owners, agents, and renters for short stays, long stays, and commercial properties.

KasaStay:

KasaStay operates solely as an intermediary facilitating visibility, communication, and payment processing between users.

To list or book a property, users must create an account with accurate, complete, and up-to-date information.

Users are responsible for:

KasaStay reserves the right to suspend, restrict, or permanently delete accounts involved in fraud, illegal activity, payment abuse, chargebacks, or misuse of the Platform.

Property owners and agents are solely responsible for:

By listing a property, you confirm you have full legal authority to do so.

Hosts are solely responsible for compliance with all applicable local laws, taxes, licensing requirements, zoning regulations, and other regulatory obligations related to their properties.

KasaStay reserves the right to remove, suspend, or hide listings that:

Verified and Kasa’s Choice badges are assigned based on internal criteria. KasaStay may grant, suspend, or withdraw badges at its sole discretion.

5.1 Agency Role

KasaStay acts as a commercial agent of the Host for the limited purpose of facilitating bookings and processing payments.

KasaStay does not act as a bank, escrow institution, or licensed financial services provider.

Payments collected through the Platform are received on behalf of the Host.

5.2 Payment Processing

Payments may be processed through authorized third-party providers, including but not limited to:

By completing a booking, the User authorizes KasaStay and its payment providers to:

All payments are subject to:

Payment authorization does not guarantee immediate fund availability.

5.3 Fees

KasaStay may charge:

All applicable fees will be displayed prior to final payment confirmation.

Payment provider fees may vary depending on payment method.

Certain processing fees may be non-refundable.

5.4 Settlement and Host Payouts

For short stays, Host payouts are generally released 24 hours after guest check-in, provided that:

KasaStay reserves the right to delay or withhold payouts where:

KasaStay is not obligated to advance funds to Hosts prior to settlement of the underlying transaction.

5.5 Chargebacks and Payment Reversals

In the event of:

KasaStay may recover corresponding amounts from:

Hosts acknowledge that chargeback risk is inherent in online transactions.

5.6 Cancellations and Refunds

Refunds are governed by the cancellation policy selected for the listing.

Where a refund is issued:

KasaStay is not liable for cancellation disputes between Hosts and Guests.

Long stay and commercial property owners may purchase subscription packages.

Subscription fees:

KasaStay reserves the right to modify subscription pricing or features at any time.

Users agree not to:

Violation may result in account suspension, termination, and legal action.

KasaStay may request identity verification documents from users.

Verification does not guarantee legitimacy of property, legal compliance, or safety of transactions.

KasaStay reserves the right to request additional documentation at any time.

The Platform is provided "as is" and "as available."

KasaStay does not guarantee continuous availability, error-free operation, or booking success.

KasaStay is not responsible for:

To the maximum extent permitted by law, KasaStay’s total liability shall not exceed the amount of fees paid by the user to KasaStay for the specific transaction giving rise to the claim.

All content, branding, software, badges, and design elements of KasaStay are the exclusive property of EL&L Bright Properties LLC.

Unauthorized reproduction or redistribution is prohibited.

KasaStay processes user data in accordance with applicable data protection laws.

Personal data may be used for:

See our Privacy Policy for full details.

KasaStay may suspend or terminate accounts at its sole discretion where these Terms are violated.

Users may delete their accounts at any time, subject to resolution of outstanding transactions.

Disputes shall first be resolved amicably.

If unresolved, disputes shall be governed by the laws of Cameroon.

Exclusive jurisdiction shall lie with the Courts of Yaoundé.

Email: support@kasastay.com Phone: +237 686 152 222 Company: EL&L Bright Properties LLC In partnership with Zone Auto Plus (ZAP), Douala, Cameroon

These Terms may be provided in English and French.

In case of inconsistency, the English version shall prevail.