Frequently asked questions

KasaStay is a platform that connects renters with property owners for long-term, short-term, and commercial rentals. Our goal is to provide a reliable and transparent rental experience tailored to the needs of the Cameroonian market.

KasaStay is a platform that connects renters with property owners for long-term, short-term, and commercial rentals. Our goal is to provide a reliable and transparent rental experience tailored to the needs of the Cameroonian market.

Currently, KasaStay is focused on the Cameroonian market. However, we plan to expand to other regions in Africa in the future.

Use the search bar on the home page to select your preferred location, property type, and price range. You can refine your search further with filters like amenities and rental duration.

We support MTN Mobile Money, Orange Money, and credit/debit cards for payments. Bank transfer options may also be available.

All listings on KasaStay are verified for accuracy. Look for the 'Verified' badge on properties for extra assurance.

Yes, you can book short-term rentals directly on our platform. For long-term rentals, you can contact the property owner or agent to finalize the details.

We offer: Long-term rentals (e.g., apartments, houses, furnished/unfurnished properties).

Contact our support team at support@kasastay.com or use the live chat feature in the app for immediate assistance.

Yes, you can list as many properties as you want. For multiple listings, consider our premium plans for better visibility.

Payments from renters are processed securely through the platform and transferred to your account. You’ll receive your payout after the booking is confirmed and completed.

You can cancel bookings through your dashboard, but cancellation policies may apply. Frequent cancellations could affect your visibility on the platform.

Register an account, click on 'List a Property,' and provide details like property type, price, and location. Upload high-quality images to attract more renters.

Short-term rentals are charged a commission per booking, while long-term rentals and commercial properties may require a small monthly fee based on the listing plan.

Yes, you can edit your property details at any time through the 'Manage Listings' section in your dashboard.

Agents need to upload a government-issued ID, proof of registration, and local references to become verified on the platform.

Yes, agents can create an account and list properties on behalf of property owners. Verified agents can gain additional visibility on the platform.

Yes, we offer basic, premium, and enterprise plans based on the number of active listings and features required.

KasaStay charges property owners a commission on each booking. Renters only pay the listed price and applicable service fees.

Most short-term rentals include amenities like Wi-Fi, air conditioning, and cleaning services. Details are listed in each property description.

Yes, many properties accommodate groups. Check the property details for capacity limits.

Short-term rentals are fully furnished properties available for stays as short as one day to several weeks. These are ideal for vacations, business trips, or temporary housing.

Contact our technical support team at support@kasastay.com or use the live chat feature.

Click 'Forgot Password' on the login page, enter your registered email address, and follow the instructions sent to your email.

Yes, KasaStay is available as a mobile app for Android and iOS. You can also use our website on any mobile browser.

Refunds depend on the property’s cancellation policy. Contact our support team for assistance.

Yes, we use advanced encryption and security measures to protect your data.