Last updated: January 1, 2025
At KasaStay, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform, including our website <1>(www.kasastay.com) and mobile applications <3>(the KasaStay App).
By using KasaStay, you agree to the terms of this policy.
1. Information We Collect
We collect information to provide, improve, and secure our services.
1.1 Information You Provide
- Account details: Name, email, phone number, password, and preferred language (English/French).
- Profile and property data: Photos, property descriptions, pricing, location, and amenities.
- Payment details: Mobile Money or card payment data handled by KoraPay or Orange Money.
- Communications: Messages sent through in-app chat, WhatsApp integrations, or customer support.
- Identity verification: We may request ID documents, selfies, or business registration certificates.
1.2 Information We Collect Automatically
- Usage data: Pages viewed, features used, logins, and activity duration.
- Device data: IP address, browser type, operating system, device identifiers.
- Location data: Approximate or precise location for map-based listings and nearby search.
- Cookies and analytics: We use Google Analytics, Firebase, and Meta Pixel.
1.3 Information From Third Parties
- Payment processors: KoraPay, Orange Money.
- Communication providers: WhatsApp Business API, Twilio.
- Verification & mapping partners: Google Maps APIs.
2. How We Use Your Information
- Operate and improve our website, app, and booking systems.
- Facilitate transactions and payments via KoraPay and Orange Money.
- Verify users, prevent fraud, and ensure property legitimacy.
- Send confirmations, reminders, and notifications.
- Provide multilingual support (English/French).
- Conduct analytics and improve user experience.
- Comply with financial and data protection laws.
3. Sharing Your Information
- With other users: Limited booking details (e.g., name, property info).
- With service providers: Payment processors, hosting providers, communication partners.
- For legal reasons: To comply with laws or prevent fraud.
- With your consent: Promotions, referrals, or loyalty programs.
We do not sell or trade your personal data to third parties.
4. Data Security
- SSL/TLS encryption for all communication.
- Encrypted storage for sensitive data (bcrypt for passwords).
- Secure servers with restricted access.
- Ongoing system monitoring and vulnerability testing.
While we strive to protect your data, no system is completely immune. Notify us immediately if you suspect unauthorized use or access.
5. Data Retention
We retain data only as long as necessary to provide KasaStay’s services, meet legal obligations, and resolve disputes.
You can request deletion anytime by contacting us (see Section 10).
6. Cookies and Tracking
We use cookies to maintain sessions, store preferences, and analyze performance.
You may disable cookies, but some features may stop working properly.
7. Your Rights
- Access, correct, or delete your data.
- Restrict or object to processing.
- Withdraw consent at any time.
Contact support@kasastay.com to exercise these rights.
8. Children’s Privacy
KasaStay is not directed to individuals under 18. We do not knowingly collect data from minors. If discovered, such data will be deleted immediately.
9. Cross-Border Data Transfers
Your data may be processed in multiple countries including Cameroon, Côte d’Ivoire, and the United States. We ensure transfers follow privacy standards consistent with GDPR.
10. Contact Us
- Email: support@kasastay.com
- Phone: +237686152222
- Office: Deido Douala, Cameroon
11. Changes to This Policy
We may update this policy from time to time. The “Last Updated” date reflects the latest version. If significant updates occur, users will be notified via email or in-app alerts.
12. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of Cameroon, Côte d’Ivoire, and Texas (USA) for international operations.
13. Reservation Fee Policy
The reservation fee (10%) confirms the booking.
It may be refunded only within the platform cancellation window defined by KasaStay.
After that period the reservation fee becomes non‑refundable.